At Abhiya Books Store, we are committed to ensuring that your books are delivered to you in a timely, safe, and reliable manner. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Order Processing

• All confirmed orders are processed within 2–4 business days (excluding Sundays and public holidays).
• Orders placed after working hours or during holidays will be processed on the next working day.
• You will receive an order confirmation email immediately after placing the order, and a shipping confirmation email/SMS once your order has been dispatched.

2. Delivery Timelines

• Standard delivery usually takes 5–10 business days from the date of dispatch.
• Delivery time may vary depending on your delivery address, courier partner, and external factors (e.g., weather, strikes, or courier delays).
• In case of unexpected delays, our team will inform you by email/phone.

3. Shipping Coverage

• We currently deliver to addresses across India through trusted courier and postal services.
• At present, we do not offer international shipping.

4. Delivery Charges

• Shipping charges (if applicable) will be displayed at checkout before you confirm your order.
• In some cases, free shipping may be available as part of promotional offers.

5. Delivery Partners

• We partner with reliable and reputed courier companies (such as India Post, Delhivery, DTDC, Bluedart, etc.) to ensure smooth delivery.
• Once dispatched, you will receive a tracking number so you can monitor your shipment status online.

6. Packaging & Handling

• All physical books are carefully packed to avoid damage during transit.
• Fragile or premium editions may include additional protective packaging.

7. Delays Beyond Our Control

• While we strive for on-time delivery, delays may occur due to:
  • Natural disasters, strikes, or transport disruptions.
  • Incorrect or incomplete shipping addresses provided by the customer.
  • Remote or difficult-to-reach delivery locations.
• In such cases, we cannot be held liable, but we will assist you in tracking and resolving the issue.

8. Damaged, Lost, or Incorrect Packages

• If your package arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with clear photos.
• If your package is lost in transit, we will coordinate with the courier partner to resolve the issue.
• Based on the situation, you will be eligible for a replacement or full refund as per our Refund Policy.

9. Customer Support

For any shipping or delivery-related concerns, please contact us:

• 📧 Email: support@abhiyabooks.com
• 📞 Phone: +91-8767005071